Shipping
Your home impression kit will be shipped within 2-3 working days of purchasing and tracking will be provided via email - orders are not processed over weekends or bank holidays.
Shipping timeline
- Europe delivery aim: 5-7 working days
- Worldwide delivery aim: 7-10 working days
We aim to dispatch your finished piece within 1 month from the date of receiving your dental impression. Turnaround times can vary depending on the volume of work we have and on the complexity of the design.
Please note that we will use our best endeavours to meet stated time frames for dispatch and delivery, however many factors can affect these time frames and we cannot guarantee that they will always be met.
Once your piece is complete, you will receive a message with your tracking details for the shipment.
All home impression kits are sent via Tracked Delivery.
All finished products are sent via Insured and Tracked Delivery.
Customs
- International shipments may take longer to reach you due to customs.
- Please check if there is a customs fee in your destinations country prior to placing an order as we do not offer cancellations or refunds.
- If your item has a customs charge, most customs will hold it for 21 calendar days before returning it to us. If you are paying the fee online, we recommend you pay at least three days before the item is due to be returned to the us.
- In the case a parcel is returned to us because you have failed to pay the customs charge. You will be liable to pay for tracked & insured redelivery of your grillz or jewellery.
IMPORTANT: When returning your dental impression, please ensure that you DO NOT add the total price of your grillz on the customs shipping form. This is for us to do when we ship your finished piece back to you so that they are fully insured. You can put the value as £0 - otherwise you will be charged more by your local courier and we will incur an import charge, which we will not be liable to pay for.