Terms & Conditions
These terms and conditions govern your use of our Grillz, products, and services provided by LOUD MOUTH LDN. By purchasing and using our Grillz, you agree to abide by these Terms. Please read them carefully before placing an order.
1. Ordering and Payment
1.1. Order Placement:
You may place an order through our website or by visiting our studio. By doing so, you confirm that you are at least 16 years old or have the permission of a parent or legal guardian.
1.2. Deposit:
A 50% non-refundable deposit is required to begin work on your custom Grillz. The remaining balance must be paid before dispatch or collection.
1.3. Payment:
You agree to pay the full amount (including any taxes and shipping fees) using the methods provided at checkout.
2. International Customers & Customs
2.1. International Orders:
If you're ordering from outside the UK, you are responsible for all international shipping costs and for returning your dental mould to us. Refunds are not available once your order has been placed, so please factor this into your decision.
2.2. Customs Fees:
You are fully responsible for any customs duties, import taxes, or delivery fees imposed by your country. These are not included in the purchase price and must be paid upon delivery if applicable.
2.3. Returning Moulds:
When returning your dental mould, you must declare its value as £0 on the customs form. The mould has no commercial value and should not be valued at the price of the Grillz. Incorrect declarations may lead to customs charges, which you will be responsible for.
3. Dental Moulds & Custom Grillz
3.1. Customisation:
All Grillz are custom-made based on the mould you provide. We recommend impressions be taken by us or a dental professional. We guarantee your Grillz will fit the mould sent to us but cannot be responsible for issues caused by inaccurate impressions.
3.2. Home Impressions:
If using a home kit, it is your responsibility to follow instructions carefully. Poor moulds may result in poor fit — this is not considered a fault or grounds for refund.
3.3. Adhesive Use:
Some styles may require dental adhesive for a secure fit. Larger sets tend to have a stronger natural grip than thinner or spaced designs. Variation in fit is normal due to individual anatomy.
3.4. Mould Approval:
Even if a mould is initially approved based on photos or return inspection, we may later determine that a new mould is required. Photos can be misleading, and our goal is to ensure a proper fit and finish. We reserve the right to request a new mould at any time if the original doesn’t meet our standards.
4. Adjustments & Fit Guarantee
4.1. Adjustment Period:
You have 14 days from receiving your Grillz to raise any issues regarding fit or comfort. We’ll make necessary adjustments free of charge within this period.
5. Care & Maintenance
5.1. Aftercare:
Please follow the care instructions on our website to keep your Grillz looking their best. This includes how to clean, store, and maintain your custom jewellery.
5.2. Wear and Tear:
Wear and tear from normal use is expected and is the customer’s responsibility. Grillz are jewellery and will naturally show signs of use over time.
6. Refunds, Returns & Warranty
6.1. Refunds:
Due to the hygienic and custom nature of our products, we do not offer refunds unless a manufacturing fault is confirmed by our team.
6.2. Returns:
If you believe your Grillz have a fault, you must notify us within 14 working days of receiving them. If a manufacturing issue is confirmed, we will repair or replace your Grillz at no extra cost.
6.3. Warranty:
A 14 working day limited warranty covers manufacturing defects only. This does not include misuse, accidental damage, or improper care. All Grillz are photographed before being handed over or shipped.
7. Intellectual Property
7.1. Ownership:
All LOUD MOUTH LDN designs, branding, and content remain our intellectual property. You may not copy, reproduce, or use our designs or branding without written permission.
8. Privacy Policy
8.1. Your Data:
We take your privacy seriously. Any personal information collected is used only to process your order and is handled in accordance with our Privacy Policy.
9. Contact Information
9.1. Get in Touch:
For questions or concerns, please contact us via the contact page on our website.
10. Agreement to Terms
By placing an order with us, you confirm that you’ve read, understood, and agreed to these Terms. We reserve the right to update or modify these Terms at any time, and it is your responsibility to review them before ordering.